Account and billing
Manage your subscription, switch between monthly and annual, update payment details or cancel. Billing runs through Stripe and card details are never held on our systems.
View plansSupport
Help, without the sales pitch.
Reach the team directly. We answer questions about the software, your subscription and how the engine works. For anything touching a real consignment, your DGSA remains the decision maker.
Using the paperwork engine
Guidance on describing a shipment well, choosing the transport mode, reading the open determinations and understanding why the engine flags rather than fills certain fields.
Open the workspaceDiagrams and exports
How the diagram composer places your candidate entry onto a plate, how the stamped sheet downloads and how the Markdown and JSON bundles are structured for your reviewer.
Diagram libraryScope and compliance
What Cargoclear does and does not do, why every output is a reference draft and how the DGSA review requirement fits your own compliance process.
AI disclaimerCommon answers
Before you write in.
Still need a person? The contact form routes straight to the support queue with a reference you can quote.
Contact the team01How quickly do you reply?+
The support team aims to respond within one business day, Monday to Friday, 09:00-18:00 UTC.
02Can you confirm a classification for me?+
No. We support the software. Classification decisions rest with a qualified DGSA who reviews the draft against the current regulatory texts. We can explain how the engine reached a candidate entry, but we do not certify it.
03Do you offer training accounts?+
Studio includes the packing-compliance training clips and a shared document library for teams. Contact support to set up multiple seats against one subscription.
04How do I remove my data?+
Deletion is covered in the Privacy Policy. Email the support address from your account address and we will action the request within the stated retention window.